Choose Your Product Warranty
Silica-Free Engineered Stone
This warranty explains the additional 10 year protection Horizon Stone Ltd offers for eligible silica free engineered stone slabs used in interior benchtops. It covers proven manufacturing defects in the stone material. Please inspect each slab before fabrication and contact us promptly if you find a concern.
Sintered Stone
Warranty terms may vary by product and supplier. Keep your proof of purchase and confirm the written warranty for your selected sintered stone surface.
Engineered Quartz
Check the product-specific coverage, installation conditions and care requirements before ordering your engineered quartz surface.
Natural Marble
Natural marble varies in appearance and maintenance needs. Confirm the applicable warranty, sealing and care requirements with our team.
01 · Keep Your Records
Retain your invoice, product name or SKU, written warranty and installation details in one place.
02 · Show Us the Concern
Take clear photographs of the surface and affected area. Note when the issue appeared and describe what you have noticed.
03 · Contact Our Team
Send your records and photographs to us. We can help direct your enquiry to the relevant supplier, fabricator or installer.